This Privacy Policy applies to this website, which is managed by ‘AlWali Travels,’ located at ‘136 Palmerston Rd, London, E17 6PY, UK.’ AlWali Travels is a trading name of MK Holidays Ltd, registered under company number 06310262. This policy governs the privacy of users who visit and interact with this website. It aims to explain how we collect, process, manage, and safeguard your personal information while you browse or use our site, along with outlining your rights under current laws and regulations. If you disagree with this policy, we advise you to discontinue using the website.
Key Definitions
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“I,” “our,” “us,” or “we” refer to ‘AlWali Travels Ltd.’
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“You,” “your,” or “the user” refer to the person(s) using this website.
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GDPR: General Data Protection Regulation.
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PECR: Privacy & Electronic Communications Regulation.
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ICO: Information Commissioner’s Office.
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Cookies: Small files stored on a user’s computer.
Processing of Your Personal Data
Under the GDPR, we control and/or process any personal data electronically under lawful bases. We are registered with the ICO under the Data Protection Register. If our lawful basis for processing personal data changes, we will notify you accordingly. Processing will cease if the legal basis is no longer relevant.
Your Rights Under GDPR
You have the right to:
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Be informed
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Access your data
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Rectify inaccuracies
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Request data erasure
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Restrict data processing
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Data portability
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Object to processing
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Avoid automated decision-making, including profiling
If you believe we are mishandling your data, you can file a complaint with the ICO at www.ico.org.uk. All subject access requests are handled in compliance with GDPR.
Personal Information We Collect
Personal information refers to data that can identify an individual, including but not limited to name, address, telephone number, email address, and financial information (e.g., card details for online transactions). Additional personal data may be voluntarily provided to access certain services.
We automatically collect information about user interactions with our website and communications, including device identifiers, location data, page views, browsing history, IP addresses, and web log details. Cookies, unique identifiers, and web beacons help us track user behavior for improved site functionality.
Personal Data Collected from Other Sources
We supplement collected data with information from third parties, such as demographic data, credit check information, additional contact details, and relevant records from credit bureaus, where legally permissible.
Social Media Data Collection
Users can share content from our site on social media platforms, which may provide us with access to personal data such as liked or viewed content and ad interactions. By linking your social media accounts with our services, you authorize us to collect and process such information according to this policy. Social media privacy settings determine what data is shared.
If users do not wish to be photographed or appear in any form of media during our tours, they must explicitly opt out. Otherwise, we are not responsible for uploading media featuring individuals on our platforms.
How We Use Your Personal Data
We process personal data for various business and legal reasons, including:
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Providing and servicing travel bookings
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Account management and payment processing
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Enhancing website functionality and user experience
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Ensuring security and fraud prevention
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Customizing content and communications
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Addressing customer inquiries and disputes
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Collecting outstanding payments
We may contact users via phone, email, SMS, or post for service-related communications. Additionally, we use location data for personalized search results and advertising.
Legitimate Interests
Processing data under legitimate interests allows us to:
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Improve services by analyzing issues like website crashes
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Personalize and enhance advertising strategies
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Contact users with promotions, discounts, or surveys (as permitted by law)
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Inform users about public policy matters relevant to our services
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Deliver targeted marketing content and promotional offers
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Monitor email marketing engagement rates
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Maintain website security and data integrity
With user consent, we may send marketing communications, enable third-party advertisements, use geo-location for location-based services, and process sensitive data for streamlined transactions. Users may withdraw consent at any time.
User Control Over Personal Data
Marketing Preferences
Users can opt out of marketing communications via email unsubscribe links or by updating communication preferences. Without explicit consent, we do not sell or share personal data with third parties for their marketing purposes.
Advertising Preferences
Users may opt out of personalized advertising by following the instructions provided in ads or by adjusting cookie settings. Even after opting out, data collection as described in this policy may continue.
Access, Modification, and Deletion of Personal Data
Users may contact us to request access, corrections, or deletion of personal data. We comply with applicable laws in responding to such requests but may refuse access or modifications in specific cases permitted by law. If a user withdraws consent for data processing, we may be unable to provide certain services.
How We Share Your Data
Personal data may be shared with:
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Financial institutions for payment processing
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Third-party service providers for operational support
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Law enforcement or government agencies when legally required
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Credit bureaus and fraud prevention agencies
We take appropriate measures to ensure that any shared data is protected and used strictly for its intended purpose.
Internet cookies
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system that allows you to accept the use of cookies and control which cookies are saved to your computer. Some cookies will be saved for specific periods, whereas others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device; please see your web browser options.
Change of ownership
In the unlikely event that there is a change of ownership, we may share information with them (in accordance with international privacy standards). We will require that the new organisation will follow this privacy notice to respect any personal information given. If we handle your personal information for any purposes not included in this policy, you will receive a notification prior to the processing of this information for the new purposes.
This Privacy Policy may be updated periodically. Users are encouraged to review this page for any changes. Continued use of our website signifies agreement with our privacy practices.