Section A: General Conditions for ATOL-Protected Bookings
Booking Your Holiday
Once we receive your request and deposit, your booking is confirmed. Cancellation charges apply from this point, and we will send you a confirmation detailing your arrangements. A telephone booking confirmation is just as binding as a written confirmation at the time of booking.
Price Guarantee
- Charter Flights: The price stated on your confirmation invoice is final and not subject to surcharges.
- Scheduled Flights: The price is guaranteed only if full payment has been made. This guarantee does not cover government actions.
Changes to Your Holiday
- Minor Changes: If we need to make minor adjustments to your travel arrangements, we will notify you as soon as possible.
- Major Changes: If significant changes occur before departure (e.g., flight time changes exceeding 12 hours, airport changes excluding those within the London region, or alterations in airline or aircraft type), we will inform you immediately. You may choose to:
- Accept the changes
- Select an alternative holiday of similar value
- Cancel and receive a full refund
Group Holidays
Some trips require a minimum number of participants. If this number is not met, we reserve the right to cancel the tour and issue a full refund. Prices may increase if group sizes decrease.
Flights
Your invoice/confirmation will include airline details, flight numbers, schedules, and destination airports. However, specific aircraft types or airlines cannot be guaranteed.
Travel Insurance
We strongly recommend that all travelers secure comprehensive travel insurance. Clients should review their policy terms to ensure adequate coverage.
Booking & Deposit
- The individual making the reservation is responsible for the full cost of the booking for all travelers.
- A booking is not confirmed without the required deposit.
Changing Your Booking
- Any modifications, except for increasing the number of travelers, will incur an amendment fee per person.
- Changes must be requested in writing. Additional taxes may apply before ticket issuance.
Cancellation Policy
Cancellation charges as a percentage of the total holiday cost:
- More than 42 days before departure: Loss of deposit
- 29–42 days before departure: 50%
- 15–28 days before departure: 70%
- 8–14 days before departure: 90%
- 1–4 days before departure: 100%
- After ticket issuance: Most cases result in a 100% loss. Charter flights are subject to a 100% cancellation fee.
Insurance Policy Cancellations
A 14-day cooling-off period applies. A full refund will be processed within 30 days if canceled within this period. After the cooling-off period, an administrative charge may apply.
Legal Jurisdiction
All clients agree to the legal jurisdiction of UK courts, and non-UK residents accept that legal proceedings will take place in England.
Financial Protection
For ATOL-protected flights or holiday packages, clients receive an ATOL Certificate, detailing financial protection and contact information in case of issues.
Section B: Conditions for ATOL No. 5311 Bookings
General Terms
These conditions apply to bookings covered by ATOL No. 5311 as displayed on our website. Please read carefully, as no variations are valid unless confirmed in writing by a Director. The company acts as an agent for flight, car hire, and accommodation transactions, and all bookings are subject to the Principal’s terms and conditions.
Booking Confirmation
- Bookings are not confirmed without the required deposit.
- Principals may increase prices until the balance is paid in full.
- Booking charges may apply.
Client Responsibilities
- The person making the booking is responsible for all fees, including amendments, late fees, and cancellations.
- Clients must check all booking details and report any discrepancies.
Payments
- The balance must be paid by the due date. Some telephone bookings require immediate full payment.
- Non-payment may lead to cancellation and associated charges.
Passports, Visas, & Health Requirements
- Clients are responsible for ensuring they have valid passports, visas, and any necessary documents.
- Health requirements should be checked with a doctor before travel.
Special Requests & Medical Needs
- Special requests (e.g., dietary, seating preferences) are not guaranteed.
- Any medical conditions or disabilities must be disclosed in writing. If we cannot accommodate special needs, we reserve the right to cancel the booking.
Client Conduct
- Clients are liable for any damages or losses caused.
- If a traveler’s behavior causes distress, danger, or annoyance, we may terminate their booking without a refund.
Force Majeure
We are not responsible for disruptions due to unforeseeable events beyond our control, such as war, labor disputes, terrorist acts, natural disasters, technical failures, or adverse weather.
Flight Reconfirmation
Clients must reconfirm outbound and return flights at least 72 hours before departure. We are not liable for additional costs due to missed reconfirmations or schedule changes.
Travel Documents
- Documentation dispatch details are provided at booking.
- Travel documents are typically sent 7 days before departure.
- Late bookings may require airport collection, with potential extra charges.